In this role, you will :
- Provide vision and set direction for business plan design, development, and management of customer service to achieve long-term strategic objectives that impact companywide and management across functions
- Collaborate with internal partners to develop highly complex, multi year customer experience strategies
- Develop and implement strategic solutions to highly complex and potentially companywide trends, issues, and opportunities for customer service
- Lead a team of experienced managers or leaders and develop long range strategic planning, financial and human capital management, and programs for customer service in order to achieve business objectives
- Collaborate with and influence management, key stakeholders, internal partners, managers, and all levels of professionals
- Manage allocation of people and financial resources for customer service;
