Customer Service Executive, Taytay

In this role, you will :

  • Provide vision and set direction for business plan design, development, and management of customer service to achieve long-term strategic objectives that impact companywide and management across functions
  • Collaborate with internal partners to develop highly complex, multi year customer experience strategies
  • Develop and implement strategic solutions to highly complex and potentially companywide trends, issues, and opportunities for customer service
  • Lead a team of experienced managers or leaders and develop long range strategic planning, financial and human capital management, and programs for customer service in order to achieve business objectives
  • Collaborate with and influence management, key stakeholders, internal partners, managers, and all levels of professionals
  • Manage allocation of people and financial resources for customer service;
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